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Dirt Doctors

Terms & Conditions

Terms & Conditions

Welcome to Dirt Doctors! We are a cleaning company operating in Auckland, New Zealand, and we are dedicated to providing exceptional cleaning services to our clients. These Terms and Conditions apply to the use of our services, and by engaging our services, you agree to these Terms and Conditions in their entirety.

  1. DEFINITIONS

1.1. “Dirt Doctors” means Dirt Doctors Limited, a cleaning company registered in New Zealand.

1.2. “Client” means the person, company, or organisation engaging Dirt Doctors to provide cleaning services.

1.3. “Services” means the cleaning services provided by Dirt Doctors.

1.4. “Agreement” means the agreement between Dirt Doctors and the Client, which includes these Terms and Conditions.

  1. BOOKING AND PAYMENT

2.1. To book Dirt Doctors’ services, the Client must provide all necessary details, including the location of the premises to be cleaned, the required cleaning services, and the preferred date and time of the cleaning service.

2.2. Dirt Doctors will provide the Client with a quote for the cleaning service. The quote will be based on the information provided by the Client and may be subject to change if additional services are requested or if there are changes to the cleaning requirements.

2.3. The Client must pay the full amount of the quoted price before the cleaning service. Payment may be made by bank transfer, credit card, or any other payment method agreed between Dirt Doctors and the Client.

2.4. If payment is not received in advance of the cleaning service, Dirt Doctors reserves the right to cancel the cleaning service.

2.5. Dirt Doctors reserves the right to charge a cancellation fee if the Client cancels the cleaning service less than 24 hours before the scheduled start time.

2.6. Dirt Doctors reserves the right to charge additional fees for any additional services requested by the Client during the cleaning service.

  1. CLEANING SERVICES

3.1. Dirt Doctors will provide the cleaning services as agreed with the Client. The cleaning services will be provided with reasonable care and skill.

3.2. The Client must provide access to the premises to be cleaned at the agreed date and time. If the Client fails to provide access, Dirt Doctors may charge a cancellation fee.

3.3. The Client must ensure that the premises to be cleaned are safe for Dirt Doctors’ employees to work in. If Dirt Doctors’ employees are subjected to any danger or risk, Dirt Doctors reserves the right to cancel the cleaning service.

3.4. Dirt Doctors will not be liable for any loss or damage caused by the Client’s failure to provide access to the premises or failure to provide a safe working environment.

3.5. The Client must provide Dirt Doctors with any specific instructions regarding the cleaning service.

3.6. Dirt Doctors reserves the right to refuse any cleaning service request at its discretion.

  1. LIABILITY

4.1. Dirt Doctors will not be liable for any loss or damage caused by the Client’s failure to provide accurate information or by the Client’s failure to comply with these Terms and Conditions.

4.2. Dirt Doctors will not be liable for any loss or damage caused by events beyond its control, including but not limited to natural disasters, strikes, or acts of terrorism.

4.3. Dirt Doctors will not be liable for any loss or damage caused by any cleaning service provided by a third party.

4.4. Dirt Doctors’ liability for any loss or damage caused by its negligence will be limited to the amount paid by the Client for the cleaning service.

4.5. Dirt Doctors will not be liable for any loss or damage caused by using any cleaning products provided by the Client.

4.6. Dirt Doctors recommends

The Client informs Dirt Doctors of any allergies or sensitivities to cleaning products before the cleaning service.

4.7. The Client must notify Dirt Doctors of any damage to the premises or property caused by Dirt Doctors’ employees within 24 hours of the cleaning service. Dirt Doctors will investigate the damage and take appropriate action.

  1. CONFIDENTIALITY AND DATA PROTECTION

5.1. Dirt Doctors will keep confidential any information obtained from the Client concerning the cleaning service.

5.2. Dirt Doctors will comply with all applicable data protection laws and regulations.

5.3. Dirt Doctors may use the Client’s data to provide cleaning services and other legitimate purposes.

5.4. Dirt Doctors may disclose the Client’s data to third parties, including but not limited to its employees and subcontractors, to provide the cleaning services.

  1. INTELLECTUAL PROPERTY

6.1. Dirt Doctors retains all intellectual property rights in its name, logo, and other branding.

6.2. The Client must not use Dirt Doctors’ intellectual property without Dirt Doctors’ prior written consent.

  1. TERMINATION

7.1. Either party may terminate this Agreement at any time by giving written notice to the other party.

7.2. If the Client terminates this Agreement less than 24 hours before the scheduled start time of the cleaning service, Dirt Doctors reserves the right to charge a cancellation fee.

7.3. If Dirt Doctors terminate this Agreement due to the Client’s breach of these Terms and Conditions, Dirt Doctors will not be liable for any refund or compensation.

  1. GENERAL

8.1. These Terms and Conditions constitute the entire agreement between Dirt Doctors and the Client and supersede all previous agreements and understandings.

8.2. Any variation to these Terms and Conditions must be agreed in writing by Dirt Doctors and the Client.

8.3. These Terms and Conditions will be governed by and construed by the laws of New Zealand.

8.4. Any dispute arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of New Zealand.

8.5. Dirt Doctors may assign its rights and obligations under this Agreement to any third party without the Client’s prior written consent.

  1. CONTACT DETAILS

9.1. If you have any questions about these Terms and Conditions, please get in touch with us at info@dirtdoctors.co.nz.

Thank you for choosing Dirt Doctors for your cleaning needs. We look forward to providing you with excellent service.

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